Let’s all get together
for a minute. So tonight I want you
to be Mr. Hospitality. I’ll be it. I want you really welcoming
people here. – You’re operations manager
– Yes, sir. If you need help,
call out to Daphne. The point is this
we’re in this together. So tonight let’s focus
on the customer. Let’s show them tonight
how good we can do it. Okay? So those bowling pins
on the table over there? When something is wrong,
really wrong, I’m gonna take one
of those pins down. Let’s focus on keeping those
pins up there as long as we can. If we can end tonight
with pins still on that table,
we did good. If we lose those pins,
then tomorrow we fix it. – Can I say something to Mike?
– Of course. Mike, you were man enough
to apologize to all of us today. I’d like to apologize to you for all the turmoil
and headache I’ve caused you getting fired
and called back nine times. You know what, Myles? Nobody did it
as well as you did. – Overdue, right?
– Yeah. – Are you all behind Mike more
– 110%. – …then ever?
– All: Yes. Okay, let’s go do this, guys.
Let’s get together. Let’s get this place ready
to open. Go team. One, two, three, Lucky 66.( music playing )Jay: I’m very excited
to have Daphne here. I’m very excited for my dad
with the new outlook right now. Need any help running orders
here, just let me know. – Yeah.
– Watch your fingers. Myles, Sr.: There we go. Daphne, Jay, Mike, – you guys ready to do this?
– Rock and roll. Invite everybody in. – Welcome, everybody.
– To Lucky 66. ( cheers and applause ) Hello.
What can I get you guys? – Hey, how’s it going?
– Good, good. – Thank you for coming.
– Absolutely. – The hot and cold?
– Yeah. – Sweet and sour.
– Where’s your sweet and sour
sauce? I got it going already.
There we go, Chef. Smile.
There you go.
There you go. How you doing?
Does it feel good to be back? – It does.
– Try to sell food for the guys,
okay. – Bear with me.
– Jon: How we doing? Come on, guys,
you gotta move faster. How many are you making?
No one at a time. – Three at once.
– Thank you for coming in. I’m actually surprised.
Mike’s attitude is great. He is smiling and welcoming
everybody to be here. He’s a new man. The bartenders have fallen
behind The staff needs to step up. – Long time no see.
– Hey. Slow down. ’cause if you hit that glass one
more time it’s gonna shatter. Taco bagels, okay.
All right, I’ll have that
right out to you. – Thank you.
– Okay, who’s getting the food
orders in? Well, been ringing them in
but I gotta run ’em down. So there’s no printer.
There’s no system
to send them down there? There’s no person
down there, no. – There is not.
– Okay, well, let’s get ’em down – as soon as we can.
– Okay. Great job.
Great job. I find it interesting
you can’t electronically send
an order to the kitchen. There’s no printer. So Jay is writing it
on a blank piece of paper. Every time we put a food order
in, they gotta run
back and forth. Who wants to sell food if you
gotta run down there to get it? – ( gasps ) I forgot the rim.
– You gotta redo it. You didn’t find out
who had those,
though, did you? They’re for somebody
who already got them. I don’t know why
this ticket’s twice. How we doing?
Talk to me, Mike.
What do you think? – Food’s coming up quick, right?
– Well, it is. Now if we can just get it
to the people. – What’d you have here?
– We didn’t order any food. You didn’t have any food.
( bleep ). – Waiting for the drinks, man.
– Waiting on the drinks still?
Ah, dang, man. What tables still
haven’t been served? – ( people scream )
– One table, two tables, three, four, five groups, right? One, two, three, four, five.
That’s the deal. When there’s no more left,
I close this place and nobody gets a drink. So let’s get going
and serve everyone. – Come on.
– Alex: All right, yes. Shake loud and proud
for everyone to see. Ooh, I’m sorry. ( bleep ) put a table on this.
Who put– Who put it in
without a table? Where does it ( bleep ) go? – Jon: Question.
– Jay: Yes, sir. Have you been doing this
for 20 years to be a waiter? No, I haven’t. So you’re so involved in this,
you’re not managing anything. – Jay: I understand that.
– Jon: You’re ops manager.
What do you wanna do? – Jon: What about Daphne?
– Jay: Daph. Jon: Daphne,
communicate with everyone. Please, when you see a problem,
solve it. – Boneless chicken wings.
– Hot and cold, hot and cold. – Whoo!
– Have you gotten your food yet? Yeah, look at this compared.
Like this one’s cooked all
the way compared to that one. Okay, don’t eat it.
Let me take that downstairs. It is questionable. Hold on. You’re selling raw chicken. – Look at that.
– Yes, sir. – Let’s fix that.
– Guys, if there’s anything we
can’t do, it’s serve raw chicken, right? – Right.
– I’d rather you overdo it
a little than under. – All right.
– Got it. We also ordered like two
different chicken wings, – and then meatballs and then–
– And you never got it. – Didn’t get the meatballs.
– And they charged you for it. Jon: Come on, guys.
Mike, Jay. Nobody’s managing anything. So, raw chicken. No drinks or food. Incomplete check. I have one more freaking pin. So what do I do, Jay? – ( bleep )
– Jay, are we ever gonna catch